Frequently Asked Questions
Everything you need to know about shopping at Browns.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and accompanied by a valid proof of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer international shipping?
Currently, Browns ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I contact customer support?
Our support team is available via live chat on our website, through email at support@browns.com, or by phone from 9:00 AM to 6:00 PM EST, Monday through Friday.